Awaiting Order Arrival

? When will my order arrive after purchase

 Delivery usually takes 2 to 5 business days within Egypt depending on your address The maximum delivery period under Egyptian consumer protection law is 30 days

 

? Can I track my order

Yes once your order is shipped you will receive an SMS or WhatsApp message with a tracking number

 

? What if there is a delay in delivery

 You can contact customer service If the 30 day legal period has passed without delivery you are entitled to a full refund

 

? Can I change the delivery address after placing my order

Yes you can update the address within 24 hours of placing the order by contacting customer service

 

? What happens if the courier cannot reach me

The courier will make two more delivery attempts If unsuccessful the order will be returned to the warehouse and you can reorder

Ordering & Payment

? What payment methods are available

 You can pay cash on delivery or by debit and credit card through our secure payment gateway

? Is payment secure on the website

Yes we use certified secure payment systems that comply with Egyptian electronic commerce regulations

? Can I get an invoice for my purchase

 Yes a digital invoice will be sent to your email and you can request a printed copy upon delivery

 

? Can I cancel my order after payment

 Orders can be cancelled within 24 hours of payment If the order is already shipped it will be treated under the refund policy

 

? Do you offer installment options

 Installments may be available through partner banks or payment providers depending on promotions

After sales

? Do you provide a warranty for products

 Yes all products come with a warranty in line with Egyptian consumer protection law Warranty duration depends on the product type

 

? How can I contact after sales service

You can reach our after sales team through hotline email or WhatsApp from 10am to 10pm daily

 

? What if my product is damaged upon delivery

You should report any damage within 24 hours and we will replace the product or issue a refund according to your choice

 

? Do you provide installation services for appliances

Yes installation is provided for selected items free of charge or for a small fee depending on the product

 

? How long does repair or replacement take

 Repairs or replacements are usually completed within 14 days as required by Egyptian consumer protection law

Refund

? Can I return a product if I change my mind

 Yes you can return most products within 14 days of receipt as long as they are unused and in original packaging according to Egyptian law

 

? How do I request a refund

 You can submit a refund request through our website or customer service Refunds are processed within 7 working days

 

? Are there products that cannot be refunded

Yes certain items such as underwear cosmetics and customized products cannot be refunded for health and safety reasons in line with the law

 

? Do I pay for return shipping

 If the product is defective or not as described we cover the return shipping Otherwise the customer pays the return cost

 

? How will I receive my refund

Refunds are issued to the original payment method Cash on delivery orders are refunded through bank transfer or wallet transfer